Social Media Horror Stories: Ventra Chicago
/Don’t forget to join us today from 2:30 – 3:30 p.m. as we answer your #Ventra transition questions. Use #AskVentra pic.twitter.com/q4Gd7lVr4m
— Ventra Chicago (@VentraChicago) May 7, 2014
What happened?
In May 2014, Ventra - the company behind the contactless payment system for Chicago's public transport - announced that it was going to spend an hour answering questions about the service on Twitter. Ventra has been plagued with problems since its introduction (the system will be required use from July 2014), so predictably, the #AskVentra hour was hijacked by less-than-favourable queries. Here is a small selection of the tweets that were submitted...why doesn't Tarzan have a beard? #AskVentra
— Alderman Joe Moreno (@Alderman_Moreno) May 7, 2014
#AskVentra Why did you use a dog chasing its tail as the inspiration for your automated customer support line?
— Matt Lindner (@mattlindner) May 7, 2014
#AskVentra Is there a tiny little man in machines that writes down your Ventra info when you tap? If not, why so much slower than Chi Card+?
— Brad (@bgawilson) May 7, 2014
