Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...
5 Surprising Statistics About Customer Service Statistics on Twitter
- 95% of consumers say they are influenced by what other people say about companies on
- social media.
- 83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.
- 77% of customers satisfied with twitter customer service said they were likely to recommend the brand to others.
- 250%: the amount that tweets to leading brands have increased over the past two years.
- 80%: the potential save per interaction using Twitter for customer service vs telephone.
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