5 Surprising Statistics About Customer Service Statistics on Twitter [INFOGRAPHIC]

Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...

 5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

  • 95% of consumers say they are influenced by what other people say  about companies on 
  • social media.
  • 83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.
  • 77% of customers satisfied with twitter customer service said they were likely to recommend  the brand to others.
  • 250%: the amount that tweets to leading brands have increased over the past two years.
  • 80%: the potential save per interaction using Twitter for customer service vs telephone.

My new book, Successful Social Media Customer Service is out soon.