Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...

5 Surprising Statistics About Customer Service Statistics on Twitter

95% of consumers say they are influenced by what other people say about companies on
social media.
83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.
77% of customers satisfied with twitter customer service said they were likely to recommend the brand to others.
250%: the amount that tweets to leading brands have increased over the past two years.
80%: the potential save per interaction using Twitter for customer service vs telephone.

My new book, Successful Social Media Customer Service is out soon.